FAQ

HOW DO I SELECT A DELIVERY DATE?
When at checkout you can select the next available day for delivery. Order before 12.30pm for next day delivery. Pick up is available in Shailer Park. If a day is not available that means we are either sold out, or you have missed the cut off time.


WHAT AREAS DO YOU DELIVER TOO?
Please see  delivery page

BUSINESS ADDRESS?
Definitely!
You MUST write NAME OF BUSINESS and OPEN HOURS


SCHOOLS?
Of Course, all school delivery’s will be left at reception for the recipient to collect.
You MUST write School Name and who it is for e.g Teacher, Student

HOSPITALS?
Yes,
You MUST write clear instructions WHO it is for and WHERE to go

SHOPPING CENTRES?
Yes!
You MUST write NAME OF BUSINESS and OPEN HOURS
Please write clear instructions where to go, is it inside or outside, level 1 etc

UNITS/APARTMENTS?
Yes we can!
As these are No Access buildings, Someone MUST be home to receive delivery, or have an arrangement to leave with reception which you need to write in the notes at checkout.

CAN I REQUEST A DELIVERY TIME?
Due to the volume of orders, unfortunately this is not an option. Please write in the instructions your preferred time slot, but we CAN NOT GUARANTEE that it will be delivered at that time.

Orders will arrive between 6am - 4pm on your selected date or during your Business Hours that you write down.

HOW DOES MY PACKAGE COME?
All donut boxes and bouquets come as they are seen on the website, they are all handmade finished with a ribbon around the box. Only the shipping details are attached to the side of the box. Receipt and billing details are not attached. 

If it is a gift make sure you write who the box is from in the 'personalised message' box at checkout 

CAN I WRITE A PERSONALISED MESSAGE?
Most definatley! We encourage you to personalise your box with a message! For small boxes, notes are inside the box attached to the lid when opening. For larger boxes, notes come in a small card inside the box.

CAN YOU LEAVE THE BOX AT HOME?
Yes, if no one is home you will receive a phone call before we leave it at the door to ensure a safe place to leave it. If there is no place to leave it i.e Ants, No Shade etc a re-delivery fee of 30% of your purchase box plus standard delivery fee will occur.

Please be aware that our boxes come as they are, they do not come in a polystyrene box with ice in it, we have no responsibility for damaged goods once we have left it there.

We will however take precautions in the safety of the box and will cling wrap the box securely so no ants get into the box and if we can, put it inside a bigger box to block out the sun or rain. Again, we have no responsibility for any damaged goods after this.

I WROTE THE WRONG ADDRESS?
If you have put the wrong address down. Contact us immediately on 0424164272. If it has been successfully delivered we have no responsibility for this, you will need to collect it yourself in most cases. If we need to deliver to a different address on the day of delivery you will be charged with a re-delivery fee + 10% of your purchase box

DO YOUR BOXES HAVE NUTS?
Yes, Unfortunately all products may come in contact with nuts

GLUTEN FREE OR VEGAN BOXES?
We are working on this right now! At the moment we don't have any gluten or vegan options. Sorry !

HOW LONG DOES MY BOX LAST?
Our donuts are best consumed on the day of delivery. We do not recommend leaving them overnight. BUT if you must leave it overnight, an aircon room is best but if it is too hot the fridge is fine as well. Be sure to bring the donuts back to room temperature before consuming.

CAN I CUSTOMISE MY ORDER 

You must get in contact with us before we can customise any box, if you do not contact us beforehand we will disregard your request.
We have a great selection of add-ons at the checkout which you can choose from

WHAT PAYMENT METHODS DO YOU ACCEPT?
Credit card, Bank Transfer, Paypal, Afterpay, (Get it now, pay over 4 weeks)

CORPORATE OR PR ORDERS
We certainly do! you can place your own branding and products within the boxes. Please email minusthirtytwo@hotmail.com with a brief including budget and we can arrange this.